71910013

Business Eng A(Communication) (SA-Bﾚﾍﾞﾙ)

2024年度3Q(後期)

外国語

英語

オリバー マッキー

2~4

2単位

月曜3限、水曜3限

In this course you will acquire English language and language-use skills that will improve your ability to communicate in several common business situations. You will also acquire basic knowledge of several essential business topics.
As a result you will improve the impression that you make on others as a business professional, as well as improving your self-confidence in and effectiveness at communicating with overseas business counterparts.

At the end of the course, students will be able to:

(1) effectively and poliitely send enquiries, requests and complaints by email
(2) effectively and politely respond to enquiries, requests and complaints by email
(3) fluently and confidently leave a message by telephone for a business counterpart
(4) fluently and confidently take a message by telephone on behalf of a coworker
(5) display a basic understanding of the role and functions in society of companies and money

Participation 70%*     (*students cannot receive participation points for classes which they do not attend. In order to obtain full participation for each class, students should make a sincere attempt at any tasks given. Repeated
                                     lateness without excuse will result in participation points deducted.)

Telephone real-time roleplaying - 7.5%
Email real-time roleplaying - 7.5%
Company online quiz - 7.5%
Money online quiz - 7.5%

No specfic homework will be given, however, I encourage you to review each class in your own time if possible.

Business Skill: Telephoning - Part 1 (Example analysis and pairwork)

Receiver
- Answering an incoming call
- Asking for a name
- Explaining absence

Caller
- Giving your name
- Asking to speak to someone

Business Skill: Telephoning - Part 2 (Example analysis and pairwork)

Receiver

- Offering to take a message
- Confirming a name
- Confirming a phone number

Caller

- Asking to leave a message
- Giving your number
- Spelling your name

Business Skill: Telephoning - Part 3 (Example analysis and pairwork)

Receiver

- Reading back a message
- Responding to corrections

Caller

- Correcting mistakes in a message
- Requesting a final confirmation

Business Skill: Telephoning - Part 4 (Rotating pairwork)

Caller and receiver roles will be repeatedly practiced with various partners to improve retention, confidence and flluency.

Business Knowledge: Companies - Part 1 (Interactive lecture and pairwork)

- A company as a legal entity
- How to start a company
- The core purpose of a company

Business Knowledge: Companies - Part 2 (Interactive lecture and pairwork)

- The costs of doing business
- Cashflow
- Bankruptcy

Business Knowledge: Companies - Part 3 (Interactive lecture and pairwork)

- The structure of company roles
- Hiring entry-level employees
- Hiring experienced employees

Business Skill: Email - Part 1 (Example analysis and pairwork)

- Starting a new email chain
- Writing to soomeone you do not know
- Making an enquiry

Business Skill: Email - Part 2 (Example analysis and pairwork)

- Responding to a new email
- Using names correctly
- Answering an enquiry

Business Skill: Email - Part 3 (Example analysis and pairwork)

- Making a request
- Responding to a request

Business Skill: Email - Part 4 (Example analysis and pairwork)

- Making a complaint
- Responding to a complaint

Business knowledge: Money Part 1 (Interactive lecture and groupwork)

- Hunter-gatherer societies and resources
- The accumulation of knowledge
- The move to agriculture

Business knowledge: Money Part 2 (Interactive lecture and groupwork)

- Agricultural societies
- The move to specialization
- The need for trade

Business knowledge: Money Part 3 (Interactive lecture and groupwork)

- The central credit system
- The first money
- The three functions of money

Summary and review - Part 1

- Real-time roleplay telephoning
- Online quiz about companies

Summary and review - Part 2

- Real-time roleplay email
- Online quiz about money

None

A laptop computer or a smartphone or a notepad/pencil

ojmackie@dhw.ac.jp